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Community coordinator
Do you have a passion for the LEGO Brand? And do you see yourself building relationships with and supporting the growing number of Adult LEGO Fans in Western Europe?
You will be part of Community Operations as the fifth team member, where two colleagues are based in Billund and two based in Enfield in the US. You will be the general contact person for the growing number of LEGO User Groups (LUGs) in Western Europe. You area of responsibility will be to build and maintain relationships with LUGs through consultation, event support, online interaction and in-person meetings. In doing so, you will be participating in LUG meetings and events, and you will work closely with LEGO Market offices in the region. You ensure that the feedback you receive through your engagement and dialogue with the LUGs, is passed on to the right people internally in the LEGO Group.
Understanding volunteers as well as the business
You keep a constant track record of fan communication, drive incentive programs and provide general LUG support. It is also your responsibility to facilitate cooperation between LEGO Business units and the LUGs, functioning as a mediator, for example by providing feedback from fans to the right LEGO Business Unit, and ensure that the Business Unit regard critique from passionate fans as constructive input.
You understand and appreciate the dynamics of working with passionate fans whilst keeping a business oriented focus. This means that you are sensitive to the needs of different kinds of people while at the same time you are able to make decisions – and stick with them. As you grow into the role, you will be able to take a broader responsibility for exploring the endless possibilities for cooperation with the existing LUGs as well as you will be able to be responsible for a larger geographic area.
Flexibility, passion and independence
You have a background from e.g. communication, IT, marketing or retail. Most importantly consumer focus is a natural part of your mind set. However, even though you are service minded, you are able to set limits to ensure business alignment. You are used to work with and communicate with many different types of people, and you preferably have experience with voluntary work. This means that you know how to make fans feel valued for the time they invest as community volunteers in the LEGO Hobby. Hence, you know that work schedule involves evenings and weekends – but with great flexibility of working hours in between.
Your passion for the LEGO Brand and your natural drive enables you to establish strong networks externally as well as internally of the LEGO Group. You thrive with having independent areas of responsibility, and are able to keep the balance between you work and private life with uneven work hours and 30-50 travelling days per year. You are fluent in oral and written English and preferably in another European language such as French, Italian, Dutch or Spanish.
Application & contact
If you would like to know more about this position, please contact Community Operations Manager Jan Beyer on +45 79504285. Please send us your motivated application and your CV as soon as possible.
